Our symplr cactus product enabled employees at hospitals throughout the US and Canada to ensure providers working within hospitals have appropriate credentials and privileges to do their job. In a corporate setting, the number of users spans into the thousands.

But in previous versions, the product’s system security manager; the interface through which our services team and customer administrators manage access for their users, was confusing and cumbersome for our users. Customers would frequently contact support to get assistance using the interface.

As we released a new version of the product, we took the opportunity to improve the experience of this unintuitive interface.

Because we were not rearchitecting the back end of our product, and our technology was 20 years old, I dug in with our lead architect and our UI developer to understand our technical constraints. With respect to that, I built preliminary wireframes and reviewed with the product manager, internal stakeholders, and design team members. We iterated a few times and landed on the wireframes shown here.

The resulting solution provided a highly improved user experience and user interface. While the solution leveraged components in the new design system, allowing speed of development time, it also provided innovative solutions to a complicated interface. One of our first internal stakeholders using the design reached out to myself and the product manager to let us know that the design of the new solution saved her countless hours setting up access for customers, which really made my week!